Customer Service Manager

Applicants who have completed Degree or equivalent from a recognized Institute for ICICI Bank Recruitment 2018.

  • Owning the client and ensuring a superior level of customer service as manifested in minimal customer complaints and improved C-SAT score
  • Being proactive, customer-focused and understanding client?s transaction needs
  • Ensure an adequate understanding of the bank?s products & processes. Keeping updated with new product/process developments.
  • Acknowledging receipt of customer service request (for email/fax requests) with communication of expected TAT for service delivery.
  • Ensuring customer service requests tendered prior to branch cut-off are processed on the same day. Informing clients and reporting authority in case of delays proactively.
  • Ensure use of pending folders for documents not processed at day end with knowledge of reporting authority.
  • To engage with customers on a regular basis. Sharing contact details with clients and ensuring availability on telephone/mobile phones.
  • Making arrangements for auto call diverts on the mobile phone in case incoming call is not answered in 3-4 rings.
  • Escalate within branch hierarchy in case transactions pending beyond 2 hours for want of approvals, trade queries etc.
  • To track and liaise for ensuring corporate clients? working capital limit utilization:
  • Overall limit utilization.
  • NFB product utilization e.g. LC/BG.
  • Leveraging technological platforms such as Trade Online, Trade Connect, CIB, Import Document Management to provide seamless trade solutions to clients.
  • Visit corporate clients along with branch account manager for feedback and rapport building.

Pay Scale:

ICICI Bank Recruitment 2018 will get an excellent salary package along with incentives, perks, and other facilities according to post qualification and experience of candidates

Selection Procedure:

● Skill Test

● Group Discussion

● Interview


How to Apply: Eligible & Interested candidates can Apply Via Online In Official website page at www.icicibank.com ICICI Bank Recruitment 2018.

Instructions to Apply:

Log on to the Official website of Technologiesclick here

Then, Click on the careers link.

Select the link available for the opening.

Fill the Application with required details.

Pay the Application Fee (if required) to complete the Registration Process.

More details :- Click Here to Apply

Apply now

Position: Customer Service Manager

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